Shipping Policy

At Lush Lawn Tools, we understand that professional landscapers and gardening experts need reliable equipment delivered on time with straightforward return options. Our policies are designed with commercial users in mind while serving all gardening enthusiasts.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Note: Delivery times may vary for international destinations (excluding Asia and certain remote regions).

Returns & Exchanges

We accept returns and exchanges for most products within 15 days of delivery. Our process is streamlined for professional users who need minimal downtime.

Eligibility Requirements

• Item must be unused and in original condition with all packaging intact
• Original proof of purchase required
• Return must be initiated within 15 days of delivery

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Chainsaws & Accessories (once fuel/oil has been added)
• Opened containers of Feed, Seed & Weedkillers
• Custom-cut Fencing Materials
• Used Garden Fabric Products
• Items purchased as final sale or clearance

Return Process for Professional Customers

Step 1: Initiate Your Return

Email our returns team at [email protected] with the following information:

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

• Return Merchandise Authorization (RMA) number
• Prepaid return shipping label (for defective items)
• Instructions for packaging heavy equipment (wheelbarrows, tillers, etc.)

Step 3: Ship Your Return

For standard returns (non-defective):

• Pack items securely in original packaging
• Include all manuals and accessories
• Affix the RMA number clearly on the package
• Ship via your preferred carrier (we recommend insured shipping for high-value items)

Refund Processing

Once we receive and inspect your return:

• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Processing Time: 3-5 business days after inspection
• Appearance Time: 5-10 business days depending on your financial institution
• Shipping Costs: Non-refundable except for defective items

Exchange Process

For exchanges of irrigation systems, fencing tools, or other equipment:

• Follow the standard return process above
• Clearly indicate your desired replacement item
• We’ll ship the replacement once the return is received (expedited shipping available for commercial customers)
• Price differences will be charged/refunded as applicable

Damaged or Defective Equipment

For commercial-grade tools received damaged or defective:

• Notify us within 48 hours of delivery
• Provide photos of the damage/defect
• We’ll arrange prepaid return shipping
• Priority processing for replacement (critical for business operations)

International Returns

Additional considerations apply for international returns (excluding Asia & remote regions):

• Customer responsible for return shipping costs (except defects)
• Original shipping fees non-refundable
• May require customs documentation
• Processing may take additional 5-7 business days

Contact Our Team

For questions about returns of professional gardening equipment:

• Email: [email protected]
• Phone: +1 (303) 555-TOOL (select option 3)
• Business Hours: Monday-Friday, 8AM-5PM Mountain Time